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Please reach us at info@veinimaging.co.uk if you cannot find an answer to your question.
The QV-600 Vein Finder is covered by a year long warranty, protecting you in the event the product malfunctions or does not perform to the high standard we expect. In the event of a product failure, we will provide a replacement loan item until your device has been fixed and sent back to you.
The QV-600 Vein Finder warranty covers all non-accidental damage. This includes battery failure, display malfunctions and errors in the projected image.
To ensure you remain operational, we will do what we can to provide a loan unit if your device goes for repair.
In some instances, it may be better for us to provide you a replacement device to keep in place of your existing one. This will be decided on a case by case basis.
The QV-600 warranty excludes cover for cosmetic and accidental damage, or any changes made to the device outside of the operational instructions. The QV-600 should be looked after and is provided with an aluminium carry case for storage, protecting the device from accidents.
The Accuvein should be kept away from water at all times and should never be submerged or splashed with a liquid. Cleaning the device should only be undertaken using a cleaning wipe.
QV-600 accessories are not covered by the extended warranty.
Yes, absolutely. The device warranty can be extended with us yearly for a fee.